Support

Reach the engineers who wrote the app.

Support for every Business Dynamics Pro app on Microsoft Dynamics 365 Business Central. Phone, email or ticket — Monday to Friday, 9 am – 5 pm Eastern. There is no first-line script and no ticket queue between you and the people who built it.

Submit a ticket Browse the help centre

How to reach support

Call +1 416-843-6575 Mon – Fri, 9 am – 5 pm ET. Leave a voicemail outside hours and we will return it the next business day. Email support@dynamicspro.ca First human reply within one business day. Attach screenshots, the Business Central error text, and your tenant ID if you have it. Submit a ticket Structured form below Best for non-urgent issues. Routes to the same inbox as email, with the extra fields we always end up asking for.

Step-by-step help

Start with your product's help centre.

Setup, first use and troubleshooting live in each product's own documentation — written by the team that built it, and usually faster than waiting for a reply.

Response times

What we commit to, and what we do not.

Tickets and emails are triaged by business severity. These targets are to the first human reply — not to resolution, because promising a resolution time for a problem nobody has seen yet would be a number we could not keep.

Severity What it means First response
Urgent Production down, all users affected, no workaround. 1 business day
High Feature broken for some users, or a workaround exists but is painful. 1–2 business days
Normal Question, configuration help, or a minor issue with an acceptable workaround. 2 business days

Targets apply Monday to Friday, 9 am – 5 pm Eastern Time, excluding Canadian statutory holidays.

Before you contact us

Five things that halve the triage.

None of them are hard to find, and having them in the first message is usually the difference between one reply and four.

  • Business Central environment. Production or sandbox, and the URL (the part before /BC).
  • Business Central version. Help → Help & Support → About this application.
  • App version. Extension Management → find the app → the version column.
  • Tenant ID. Only needed for licence questions.
  • The exact error text and the steps to reproduce it. Screenshots help; the error text pasted as text helps more.

Support ticket

Submit a support ticket

We reply to the email address you provide. You can also email support@dynamicspro.ca directly — both routes land in the same inbox.

Licensing and purchasing questions for a marketplace listing are handled through Microsoft AppSource. Everything else comes to us.