Help for BDP SmartFlow APS, BDP Disassembly BOM Manager, and BDP WarehouseQ on Microsoft Dynamics 365 Business Central. Reach a human by phone, email, or ticket — Monday through Friday, 9 am – 5 pm ET.
+1 416-843-6575
Mon – Fri, 9 am – 5 pm ET. Leave a voicemail outside hours and we will return it the next business day.
support@dynamicspro.ca
First human reply within 1 business day. Attach screenshots, BC error text, and your tenant ID if you have it.
Structured form below
Best for non-urgent issues. Routes straight to the same inbox as email, with extra fields we always need.
Install, first-use, and troubleshooting guides live in the product-specific help center.
Advanced Planning & Scheduling for BC manufacturing — drag-and-drop scheduler, sequence optimizer.
Open SmartFlow help →Disassembly BOMs, orders, warehouse pick integration, and scrap management.
Open Disassembly help →Warehouse queueing and prioritization for put-away and pick operations.
Open WarehouseQ help →Tickets and emails are triaged by business severity. Response targets are to the first human reply, not to resolution.
| Severity | What it means | First response |
|---|---|---|
| Urgent | Production down, all users affected, no workaround. | 1 business day |
| High | Feature broken for some users, or workaround exists but is painful. | 1–2 business days |
| Normal | Question, configuration help, or minor issue with acceptable workaround. | 2 business days |
Response targets apply Monday through Friday, 9 am – 5 pm Eastern Time, excluding Canadian statutory holidays.
Having these handy cuts triage time in half:
/BC)?We will reply to the email address you provide. If you prefer, you can email support@dynamicspro.ca directly — both routes land in the same inbox.
Looking for licensing or purchasing questions? Those are handled by Microsoft AppSource. For everything else, we are one click away.
Business Dynamics Pro Inc. · Toronto, Canada · support@dynamicspro.ca · +1 416-843-6575